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|HD0-100||Help Desk Analyst (HDA)|
|HD0-200||HDI Qualified Help Desk Senior Analyst|
|HD0-300||Help Desk Manager|
|HD0-400||HDI Qualified Customer Support Specialist|
|QQ0-100||HDI qualified help desk analyst(hda)|
|QQ0-200||HDI qualified help desk senior analyst(hdsa)|
|QQ0-300||HDI qulilfied help desk manager(hdm)|
|QQ0-301||HDI Service Desk Manager (SDM)|
|QQ0-400||HDI qualified customer supprot specialist(css)|
|QQ0-401||SDI-Service Desk Foundation Qualification|