Download 33810X Dumps [Updated] Prepare For Avaya Aura Contact Center Solution Design Exam
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Question 1:
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
A. Physical Mid-Range Server
B. Physical Entry-Level Server
C. VMware Mid-Range Server
D. VMware High-End Server
Correct Answer: A
Question 2:
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?
A. It proposes, communicates, and agrees upon the detailed solution.
B. It documents the details, and quantifies the cost.
C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D. It is the final Invoice that serves as the formal contract acknowledgement.
Correct Answer: D
Question 3:
Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
A. 4
B. 2
C. 1
D. 3
Correct Answer: A
Question 4:
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
A. Agent Greeting
B. Instant Message
C. Resilience
D. Geographic Node
Correct Answer: D
Question 5:
The Avaya Aura Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
A. 4450
B. 2200
C. 1100
D. 550
Correct Answer: A
Question 6:
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX TMWorkspaces? (Choose three.)
A. One-X Agent
B. Multimedia Contact Server only
C. Voice and Multimedia Contact Server without Avaya Media Server
D. Voice and Multimedia Contact Server with Avaya Media Server
E. Voice Contact Server only
Correct Answer: CDE
Question 7:
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze, which solution would Avaya offer with AACC?
A. Engagement Assistant
B. Presence Service
C. Microsoft Lync
D. Avaya Multimedia Messaging
Correct Answer: B
Question 8:
The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura.
The Agent for Preview and Progressive Outbound Is bundled with which package?
A. AACC 7 Outbound ASIPP package
B. AACC 7 Resilience (High Availability) ASIPP package
C. AACC Multimedia ASIPP package
D. AACC 7 Base System and Voice ASIPP package
Correct Answer: B
Question 9:
An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)
A. Call by Call Display
B. Bill Board collection
C. Supervisor Chart
D. Agent Maps
Correct Answer: CD
Question 10:
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
A. Contact Center Server Utility
B. Contact Center Orchestration Designer
C. Contact Center Manager Administrator
D. Contact Center Manager Multimedia Administrator
Correct Answer: D
Question 11:
A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)
A. Uncertainty
B. Fear
C. Doubt
D. Anxiety
E. Worry
Correct Answer: BCE
Question 12:
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.
B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
D. Avaya Aura Contact Center solutions extend Avaya\’s Innovation In customer experience management to businesses, with the simplicity and value they require.
Correct Answer: C
Question 13:
There are several factors why customers will buy from Avaya which Include:
The sales person understand their business.
The sales person being perceive as a trusted adviser.
The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)
A. The proposal value Is obvious, so It is not discussed.
B. Avaya can deliver what has been promised.
C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D. The executive summary section of the proposal highlights the solution features.
Correct Answer: AC
Question 14:
Refer to the exhibit.
A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?
A. Avaya Agent Desktop
B. Avaya one-X Agent Desktop
C. Agent Map
D. Avaya Contact Center Orchestration Designer
Correct Answer: D
Question 15:
AACC interoperates with which two different Avaya applications? (Choose two.)
A. Avaya Work Force Optimization Select
B. Interaction Center
C. Proactive Outreach Manager
D. Call Back Automated
Correct Answer: CD